Systems and Software - Chief Operating Officer - COO
About the Company
Our client is a well-established Canadian systems and software company that serves mission critical applications in sectors such as oil and gas, military, utilities, municipal, service providers and mining. The firm’s broad addressable markets are sizeable, global and fast growing with industry experts predicting significant growth over the next three years.
Our client’s mission is to deliver the highest value to its customers with unparalleled industry solutions built on innovative technologies, deep technical knowledge, and feature-rich applications. The firm is widely recognized for the robustness of its technologies, ease of use, flexibility and profound impact on client businesses.
Our client is Toronto-based and TSX-listed.
Scope of Position
As new technologies emerge and broader markets are made accessible, our client is capitalizing on the opportunity to transition its business from a provider of licenced, on-premise hardware and software to one with recurring revenues and ever more software and services. Supporting the CEO in realizing this growth opportunity and its operational plans will be the responsibility of the new Chief Operating Officer (COO).
The successful candidate will lever their experience with SaaS software, services, and solutions along with the company’s positioning, momentum and growing markets to significantly accelerate revenues and profits in the new business area. It is expected that the successful candidate will bring a driving, hands-on, ‘lead from the front’ approach to that task while nurturing a collaborative culture of excellence.
This is an outstanding opportunity that features:
- Strong industry position and company growth
- Committed and well-funded
- Highly entrepreneurial culture
- An opportunity to make a real difference
- Work with the CEO and members of the senior management team to refine the strategic and operating plans, priorities and options.
- Oversee the day-to-day operations of the new products to ensure the timely implementation and execution of the business and financial plans.
- Ensure that organizational capacity is in place by which to deliver on the company's plans.
- Architect the new product organization ensuring that it has in place the human resources, processes and operational capabilities by which to scale and the corporate culture to outperform.
- Provide ongoing direction, performance management and developmental support to the team. Continue to build world-class capabilities. Focus the team to accelerate and drive the growth of the business, new market development, sector leadership and profitability.
- Drive the revenue build process with substantive rapid growth as the goal. Refine and align the sales organization and processes to that goal.
- Maintain, improve, and create senior level relationships with existing and potential customers and strategic partners.
- Assume responsibility for supply chain (contract manufacturing, 3rd party hardware and software providers), professional and support services.
- Ensure operational milestones are met on time, with high quality - and that they meet the cost objectives that are established; report on a monthly as well as a quarterly basis.
- Remain abreast of the industry, competitors and trends with a view to ensuring that all alliance, acquisition and investment opportunities are considered and the most attractive pursued.
- Lead the expansion of the business into new high growth verticals. Engage with strategic stakeholders in those markets.
- Report regularly and proactively to the CEO on results and plans going forward.
- Adapt business model to capitalize on evolving customer needs and new competitive offerings.
- Implement and continually refine a product roadmap that incorporates customer feedback and ensures competitive advantage in the marketplace.
Key Performance Deliverables
In light of the identified responsibilities, the following are specific deliverables that the position is designed to achieve.
- Specific measures of performance relating to growth, profitability, customer satisfaction, etc. will be discussed and agreed upon with the successful candidate.
The following competencies listed below define the role of Chief Operating Officer (COO)
Imagines future possibilities. Thinks broadly and investigates a wide-range of alternatives in developing a vision for the future. Selects the most promising vision from a range of alternatives and communicates this vision to others.
Develops a strategic plan to realize the vision. Revises strategy in light of changing circumstances. Takes a long-term view of organizational success. Works to clarify long term organizational goals. Able to stand back from immediate problems in order to focus on more far reaching ideas.
Establishes and communicates clear priorities and sense of direction. Clarifies roles and responsibilities. Adapts management style to achieve optimum results.
Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them. Stays ahead of the noise and sets the tone and agenda daily to drive the management team and employees towards the company’s goals.
Proactive. Seizes opportunities and acts upon them immediately. Takes responsibility for own actions and addresses problems before asked.
Strives to provide customers/clients with personalized and efficient service. Anticipates customers'/clients' needs. Quickly follows up on customer/client contacts and complaints. Monitors and acts on measures of customer/client satisfaction. Develops high-impact relationships with key external clients, with the ability to envision and advocate a mutually beneficial long-term partnership between the company and the client.
Industry & Market Awareness
Seeks to anticipate and respond to industry and market changes/challenges by understanding key characteristics, issues and the factors driving them. Aware of competitor's products, services and position.
Applies appropriate commercial and financial principles; Understands situations in terms of costs, profits, added-value and return on investment; Imagines future possibilities. Thinks broadly and investigates a wide-range of alternatives in developing a vision for the future. Selects the most promising vision from a range of alternatives and communicates this vision to others.
Preferred Experience / Education
The following indicates specific industry, academic and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.
- A highly intelligent, strategically minded executive with superb communication and interpersonal skills and a willingness to roll-up his/her sleeves.
- Minimum of 10-15 years of experience in leadership capacities with at least five years in a COO or VP role with specific revenue growth responsibilities.
- Previous experience in a SaaS software or related technology-based company required.
- Track record of working with mid-sized enterprise software companies ($10-50mm) driving accelerated revenue growth over extended periods.
- Proven entrepreneurial experience with appropriate financial, market and business acumen in scaling businesses.
- Experience in growing a P&L.
- Exposure to international markets and willingness to travel
- Strong business development orientation.
- Strong team orientation well-suited to building consensus in a growing concern.
- Toronto-based or willingness to relocate to Toronto.
- A charismatic, inspirational leader rather than manager.
- Change management and business transformation experience within mid-sized companies.
Remuneration & Benefits
- Highly competitive base, variable and equity compensation package to the successful candidate
If interested, please contact:
|Bob Hebert StoneWood Group, Toronto Bus: 416-365-9494 Ext. 777 Mob: 416-889-9494 email@example.com|