About the Company
Supply chains power the world, a fact that has been underscored by the challenges of the pandemic and the changes it has brought. Virtually every supply chain around the globe is changing, driven by ecommerce, geopolitical forces, rising labour costs, and shifting consumer demands. Many existing supply chain platforms are old and were put in place for Y2K. The company is a global provider of SaaS supply chain solutions that equip the borderless enterprise for growth. Spanning multiple complex, regulated and high-volume distribution industries, the company delivers dynamic and powerful solutions for warehouse management, distribution and transportation management, supply management at point of use, retail order management, as well as financial management and analytics solutions. From demand planning to demand fulfillment, the company puts power into the hands of both front-line workers and back-office planners, helping business leaders operate sustainable and scalable logistics so they may focus on the future of their products, services and people, not on their operational challenges. Customers around the world trust their supply chains to the company in the healthcare, service parts, third-party logistics, retail and general wholesale high- volume distribution industries.
The company is the market leader in North America for supply chain solutions for health systems and hospitals. With attractive industry tailwinds, our client’s organic growth is accelerating and may be augmented by some M&A. It is expected that revenues will double in the next three to five years (Current revenues $200mm)
The company currently employs approximately 700 people and enjoys and promotes an environment of respect and work life balance that results in above average loyalty and lower turnover. It also seems to be more fun to work there!
This is an outstanding organization that features:
- Strong industry and company growth.
- History of stability;
- Superb team and culture;
- Committed investors;
- An opportunity to make a real difference.
Our client is headquartered in Canada with offices, staff and customers in the Americas and EMEA. The company is listed on the Toronto Stock Exchange (TSX).
Scope of Position
Operating within the Project Architecture & Delivery team within Global Operations, the Portfolio Director works closely with the Account Executives and Pre-Sales team to bring Supply Chain Management and Global Operations expertise to help position and sell the value proposition of Global Operations Services business to our client’s Customers. The individual will architect project estimates, high level solution designs and statements of work and as the Project Architect will stay closely involved as projects transition from Sales to Services, remaining accountable to the organization’s project team for the solution that was scoped and priced.
In addition, the individual will also act as the Project Advisor on a defined set of customer projects within their portfolio and ensure the successful delivery of all projects assigned to them. They will provide guidance and coaching to project managers throughout the implementation life cycle to ensure quality in the execution of their assigned portfolio and adherence to the organization’s Implementation Methodology. Key to this role is the ability to build and maintain strong relationships with various roles within the assigned customers, from C level executives to project team members and end users.
Functional Tasks
- In conjunction with Account Executives, Pre-Sales and the Global Operations and Sales leadership teams, creates and documents project estimates, high level solution designs and statements of work.
- Fulfills the Services response to Requests For Information (RFI) and Requests For Proposal (RFP).
- Strives for customer success balanced with company profitability and works closely with the VP Project Architecture & Delivery and SVP Global Operations on all commercial aspects of shaped deals.
- Attends on an as-needed basis meetings with potential Clients to determine technical and functional requirements, ensuring that all necessary information is collated prior to producing project estimates, high level solution designs and statements of work.
- Works with Product Management to provide feedback on issues with current products for his/her portfolio and provides input on new products.
- Creates and confidently delivers Global Operation/Services presentations both internally and externally during pre-sales cycles.
- Champions the firm’s Implementation Methodology both internally and externally, ensures adherence on all projects in their portfolio.
- Ensures appropriate hand-over to project managers to initiate projects that they architected.
- Provides coaching, mentoring and oversight to resources managing projects within their portfolio (is the Advisor).
- Works in collaboration with the Methodology Manager on continuous improvements of methodology identified within their portfolio.
- Builds productive relationships and stays in regular contact with the Customer’s sponsors and leadership team.
- Manage implementation escalations as needed.
- Participate in project steering committee meetings, proposing creative viable solutions to the executive sponsors such that critical success issues are addressed in a pro-active manner.
- Participate in all implementation and post-implementation adoption activities such that the overall success of the customer’s project can be closely monitored including visibility to the executive sponsors.
- Advises on multiple projects concurrently.
- Works closely with all Global Operations to ensure successful and integrated Services delivery.
- Collaborates with Professional Services and Enhanced Business Solutions to resolve resource scheduling problems.
- Ensures all customer commitments are followed through to completion.
- Responsible for making sure that all contractual commitments on projects assigned are met.
Key Performance Deliverables
In light of the identified responsibilities, the following are specific deliverables that the position is designed to achieve.
- Specific measures of performance will be discussed and agreed upon with the successful candidate.
Preferred Experience / Education
The following indicates specific industry, academic and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables:
- You have a minimum of 7 years’ experience in Software Implementation projects related to Warehousing, Distribution, Retail or other ERP Projects.
- Possess a comprehensive understanding of the firm’s services offerings, solutions and products.
- Proactive attitude, with the ability to use initiative.
- Excellent organizational skills.
- Ability to work under pressure and assimilate large quantities of information quickly, whilst paying attention to detail.
- Drive, Flexibility.
- Ability to coach and mentor.
- Commercial awareness.
- IT literacy and an awareness of how the industry is developing.
- Ability to work across multiple concurrent projects and effectively manage multiple tasks and provide leadership and direction for the project.
- Demonstrated understanding and experience of project management methodologies and application of these approaches in a formal project environment.
- Demonstrated ability to develop reliable project timelines and deliver against established timelines.
- Experience with all aspects of system development and implementation life cycle.
- Strong writing, presentation and communication skills.
- Ability to interact with and lead a diverse group of employees and consultants.
- Excellent consultative and communication skills, analytical ability, decisive judgment, and the ability to work effectively with end users, IT, employees, and vendors/consultants.
- Demonstrated highly developed verbal and written communication skills (French is a plus), particularly in reporting, public presentation and consultation, and the ability to negotiate and communicate with relevant internal and external stakeholders.
- Ability to influence.
- Demonstrated experience in defining business processes and change management.
- Strong customer management skills.
- Ability to work independently with little direction.
- Consulting experience
- This position requires travel within North America of up to 40%
- This position requires to hold a valid Canadian or US passport.
Remuneration & Benefits
- Highly competitive compensation package
If interested, please contact:
Robert Hebert
StoneWood Group, Toronto, Canada
Bus: +1 416 365 9494 Ext. 777
Mob: +1 416 889 9494
Shreya Rao
StoneWood Group, Toronto, Canada
Bus: +1 416 365 9494
Mob: +1-647-550-1654