About the Company

The Non-Profit software market size is estimated at USD $4.25 billion in 2024, and is expected to reach USD $5.83 billion by 2029, growing at a CAGR of 7.98% during the forecast period (2024-2029) (Mordor Intelligence).

The market opportunities for non-profit software vendors are vast and dynamic, presenting a landscape rich with potential for innovation and impact. As the non-profit sector evolves, software solutions providers tailored to its unique needs open a myriad of critical avenues for growth and improvement.

Our client is a Canadian SaaS software, solutions and services company that serves the not-for-profit sector. Our client’s mission is to deliver the highest value to its customers with unparalleled industry solutions built on innovative technologies, deep industry knowledge and feature-rich applications. The firm is widely recognized for the robustness of its technologies, ease of use, flexibility and their profound impact on client businesses. The firm also provides consulting services to assist in everything from client web site optimization through to fundraising programme development and support.

Our client’s ownership is deeply invested in purpose-driven sectors, spanning diverse industries, reflecting their commitment to meaningful impact. They are values driven, well-respected and boast impeccable credentials in the enterprise software sector.  Assisting them make a difference while realizing the full potential of this business will be the responsibility of the President and CEO.

Scope of Position

As part of a planned transition by the current President and CEO, our client is undertaking a search for an executive to lead the company through its next stage of growth. The incumbent leaves a growing company with solid industry fundamentals, a superb reputation, a broad and loyal customer base focused on SMB, a motivated team and a clear product roadmap and strategy for explosive growth.

Owning the strategy and driving its execution will be the responsibility of the President and Chief Executive Officer. Reporting to the firm’s ownership, the President & CEO will lever the company’s positioning, momentum and growing markets to significantly accelerate revenues and profits. It is expected that the successful candidate will bring a driving, hands-on, ‘lead from the front’ approach to that task while nurturing a collaborative culture of excellence.

This is an outstanding opportunity that features:

• Strong industry and company growth
• Purpose driven enterprise and ownership group
• Committed and well-funded ownership group
• Highly entrepreneurial culture

Functional Tasks

• Work with the ownership group and members of the senior management team to refine the strategic and operating plans, priorities and options.
• Oversee the day-to-day operations of the company to ensure the timely implementation and execution of the business and financial plans.
• Ensure that organizational capacity is in place by which to deliver on the company’s plans.
• Architect the organization ensuring that it has in place the human resources, processes and operational capabilities by which to scale and the corporate culture to outperform.
• Provide ongoing direction, performance management and developmental support to the team. Continue to build world-class capabilities. Focus the team to accelerate and drive the growth of the business, new market development, sector leadership and profitability.
• Drive the revenue build process with substantive rapid growth as the goal. Refine and align the sales organization and processes to that goal.
• Maintain, improve, and create senior level relationships with existing and potential customers and strategic partners.
• Ensure operational milestones are met on time, with high quality – and that they meet the cost objectives that are established; report on a monthly as well as a quarterly basis.
• Remain abreast of the industry, competitors and trends with a view to ensuring that all alliance, acquisition and investment opportunities are considered and the most attractive pursued.
• Report regularly and proactively to the ownership group on results and plans going forward.
• Adapt business model to capitalize on evolving customer needs and new competitive offerings.
• Develop and implement a product roadmap that incorporates customer feedback and ensures competitive advantage in the marketplace.

Key Performance Deliverables

In light of the identified responsibilities, the following are specific deliverables that the position is designed to achieve.

• Specific measures of performance relating to growth, profitability, customer satisfaction etc. etc. will be discussed with and agreed upon with the successful candidate.

Competency Profile

The following competencies listed below define the role of President and CEO

Strategic Approach – Develops a strategic plan to realize the vision. Revises strategy in light of changing circumstances. Takes a long-term view of organizational success. Works to clarify long term organizational goals. Able to stand back from immediate problems in order to focus on more far reaching ideas.

People Management – Establishes and communicates clear priorities and sense of direction. Clarifies roles and responsibilities. Adapts management style to situation to achieve optimum results.  Develops a high- performing team that delivers in a highly complex organization or situation.

Results Orientation – Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them.

Customer/Client Orientation – Strives to provide customers/clients with personalized and efficient service. Anticipates customers’/clients’ needs. Quickly follows up on customer/client contacts and complaints. Monitors and acts on measures of customer/client satisfaction.  Develops high- impact relationships with key external clients, with the ability to envision and advocate a mutually beneficial long- term partnership between one’s own organization and the client organization.

Industry & Market Awareness – Seeks to anticipate and respond to industry and market changes/challenges by understanding key characteristics, issues and the factors driving them. Aware of competitor’s products, services and position.

Commercial Acumen – Applies appropriate commercial and financial principles; Understands situations in terms of costs, profits, added-value and return on investment. Appreciates the commercial impact of own work on the organization’s total expenses and revenues.

Preferred Experience / Education

The following indicates specific industry, academic and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.

• A highly intelligent, strategically minded executive with superb communication and interpersonal skills and a willingness to roll-up his/her sleeves.
• Minimum of 10-15 years of experience in leadership capacities with at least five years in a CEO/President/COO or SVP role with specific revenue growth responsibilities.
• Previous experience in scaling enterprise software companies required.
• Track record of working with small to mid-sized enterprise software companies ($10-75mm) driving accelerated revenue growth over extended periods
• Proven entrepreneurial experience with appropriate financial, market and business acumen in scaling businesses.
• P&L experience
• Strong business development orientation
• Appreciation and passion for not for profits is expected
• Strong team orientation well-suited to building consensus in a growing concern.
• A charismatic, inspirational leader rather than manager
• Change management and business transformation experience within mid-sized companies.

Remuneration & Benefits

• Highly competitive base, variable and equity compensation package to the successful candidate

If interested, please contact:

Robert Hebert StoneWood Group, Toronto, Canada Bus: +1 416 365 9494 Ext. 777 Mob: +1 416 889 9494 [email protected]

Leigh Walsh StoneWood Group, Toronto, Canada Bus: +1 416 365 9494 Ext. 555 Mob: +1 416 937 7559 [email protected]